Terms of Service
These Terms of Service apply to purchases made through Wallpapered.com and your use of our website.
Wallpapered Ltd is a company registered in England and Wales under company number 11398090. Our registered address is:
Metropolitan House
Long Rigg Road
Swalwell
Gateshead
NE16 3AS
United Kingdom
By using this website and placing an order with Wallpapered Ltd, you agree to these Terms of Service.
We may update these terms from time to time. Any changes will take effect when published on this page. We recommend reviewing the Terms of Service before placing an order.
If you have any questions about these terms before ordering, please contact us.
Orders and Business Hours
Orders can be placed through Wallpapered.com at any time.
Our studio operates Monday to Friday, 9:00am–5:00pm UK time, excluding UK bank holidays. Orders, proofs, design requests and customer enquiries are processed during these working hours.
Payment
We accept a range of secure payment methods, including major debit and credit cards and PayPal. The payment methods currently available will be displayed at checkout.
Prices shown on our website include VAT where applicable.
The total amount payable, including any applicable delivery charges, will be clearly shown before you complete your purchase.
Wallpaper orders are produced and dispatched from our print facilities in the UK and Europe.
For international orders outside the UK and Europe, the recipient may be responsible for import duties, customs charges, local taxes or other fees imposed by the destination country.
Wallpapered Ltd is not responsible for these charges. If you are unsure whether additional fees may apply, we recommend contacting your local customs or tax authority before ordering.
Made-to-Measure Wallpaper
All Wallpapered products are made to order specifically for the measurements, design selections and other details supplied by the customer.
It is the customer's responsibility to check that all measurements, specifications, delivery details and other information provided when ordering are correct.
Where a design proof is provided for approval, it is the customer's responsibility to carefully check the artwork, positioning, scale, spelling and other relevant details before approving it for production.
Once a design has been approved and entered production, changes may no longer be possible.
Installation
The customer is responsible for ensuring that wallpaper is installed correctly and that the wall or installation surface is suitably prepared before installation.
Wallpapered Ltd cannot accept responsibility for damage caused during installation, including rips, tears, cuts, creasing or other damage to the wallpaper or installation area.
We are also unable to accept responsibility for problems resulting from incorrect installation, unsuitable wall conditions or inadequate surface preparation.
We recommend checking the wallpaper carefully before installation and following the installation instructions supplied with your order.
Wallpapered Ltd cannot reimburse third-party installation or decorating costs arising from installation errors, unsuitable surfaces or problems that were identifiable before the wallpaper was installed.
Delivery
We offer free delivery on orders shipped within the UK and Europe.
Delivery charges for destinations outside the UK and Europe will be calculated at checkout and shown before you place your order.
Wallpaper is made to order. We aim to deliver most orders within approximately 7–10 working days, although production and delivery times may vary depending on the product, destination and circumstances beyond our control.
Any delivery dates or timescales provided are estimates and are not guaranteed.
Wallpapered Ltd cannot be held responsible for delays caused by couriers, customs processes, adverse weather, transport disruption or other circumstances outside our reasonable control.
We take care to ensure that orders reach customers in good condition. If your order arrives damaged, please contact us as soon as possible with details and photographs of the damage so that we can investigate and provide an appropriate resolution.
Returns, Cancellations and Refunds
Our wallpaper murals are custom printed and made to order according to the measurements and selections provided by each customer.
Because these products are made specifically for you, we are unable to accept returns or provide refunds for a change of mind, incorrect measurements supplied by the customer, changes to your project, or once the wallpaper has been installed.
This does not affect your statutory rights where goods are faulty, damaged or not as described.
Any faults, damage, printing issues or shortages should be reported to us within 30 days of receiving your order.
Please inspect your wallpaper before installation. If you believe there is a problem with your order, do not install the affected wallpaper and contact us as soon as possible with your order details and photographs showing the issue.
Where a product is confirmed to be faulty, damaged or incorrect, we will work with you to provide an appropriate resolution, which may include a replacement or refund where applicable.
Contact Us
If you have any questions about an order or these Terms of Service, please contact the Wallpapered team through the contact details provided on our website.
