Shipping policy
Shipping Policy
At Wallpapered, our wallpaper is made to order and carefully prepared before dispatch.
UK & Europe Delivery
We offer free delivery on orders shipped within the UK and Europe.
International Delivery
We also ship internationally.
For destinations outside the UK and Europe, delivery charges are calculated at checkout based on your delivery location and will be shown before you complete your order.
International customers may be responsible for import duties, customs charges, local taxes or other fees applied by the destination country. These charges are not included in our prices or delivery charges and are the responsibility of the recipient.
If you are unsure whether additional charges may apply, we recommend checking with your local customs or tax authority before placing your order.
Production & Delivery Times
Our wallpaper is made to order rather than held as finished stock.
We aim to deliver most wallpaper orders within approximately 7–10 working days, although timescales may vary depending on the product, delivery destination and order requirements.
Where your order requires artwork preparation, design amendments or a proof for approval, production will only proceed once the required details or approval have been received.
Any delivery dates or timescales provided are estimates rather than guaranteed delivery dates.
Design Proofs
Some custom wallpaper and map orders require a design proof before production.
Where a proof is provided, nothing will go to print until the artwork has been approved. The time taken to approve a proof may therefore affect the overall delivery timescale.
Please check your proof carefully before approving it for production.
Dispatch & Tracking
Orders are dispatched using a courier service.
Where tracking information is available, this will be provided once your order has been dispatched so that you can follow its progress.
Delivery Delays
While we do everything we reasonably can to ensure orders arrive within the expected timescale, delays can occasionally occur due to circumstances outside our control.
These may include courier delays, customs processing, adverse weather, transport disruption or other unforeseen circumstances.
Wallpapered Ltd cannot be held responsible for delays caused by third-party couriers, customs authorities or circumstances outside our reasonable control.
Damaged Deliveries
We take care to ensure that your wallpaper reaches you in good condition.
If your order appears to have been damaged during delivery, please contact us as soon as possible and provide:
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your order number
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photographs of the packaging
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photographs clearly showing the damage to the product
We will review the issue and work with you to provide an appropriate resolution.
Questions About Delivery
If you have any questions about delivery before placing your order, please contact us at:
Wallpapered Ltd
Metropolitan House
Long Rigg Road
Swalwell
Gateshead
NE16 3AS
United Kingdom
